Question 1

How do I book an appointment?

Accepted Answer

By phone during opening hours, or with the call-back form on the website. The team calls you back to arrange a time. The simplest way is to call the practice during opening hours. The team offers you a time based on the reason for your visit and your availability, and answers your practical questions. You can also fill in the call-back request form on the website. Give a phone number, your name if you wish, and the language in which you would prefer to be contacted. The team will get back to you to set the appointment. In the form, simply state the type of appointment you would like, for example a check-up, pain or a cosmetic project. Do not include detailed medical information: it will be gathered directly by the dentist during the consultation. If you are in pain or it is an emergency, say so when you call so that the team can direct you appropriately. If you have serious signs such as a fever, swelling spreading towards the eye or neck, or difficulty swallowing or breathing, go to the hospital emergency department.

Question 2

What are the practice’s opening hours?

Accepted Answer

The practice is open Monday to Friday, 9 am to 6 pm, and on Saturday, 9 am to 1 pm. It is closed on Sunday. The practice welcomes you Monday to Friday, 9 am to 6 pm, and on Saturday morning, 9 am to 1 pm. It is closed on Sunday. Consultations are by appointment, which allows the time needed to be given to each patient and keeps waiting to a minimum. Remember to call early enough if you have particular time constraints, for example for a Saturday appointment. If you cannot attend your appointment, let the practice know by phone as soon as possible. The slot can then be offered to another patient, and a new appointment will be arranged for you. Outside opening hours, if you have a serious sign such as a fever, swelling spreading towards the eye or neck, difficulty swallowing or breathing, or bleeding that will not stop, go to the hospital emergency department. For pain you can bear, contact the practice as soon as it reopens.

Question 3

Where is the practice?

Accepted Answer

The practice is on avenue du Koweït, in Rabat. It is within easy reach for patients from Rabat, as well as from Salé and Temara. The practice is located on avenue du Koweït, in Rabat. The full address is shown on the contact page of the website. Many patients come from Rabat, but also from the neighbouring cities of Salé and Temara. For treatment that requires several appointments, it can help to plan your journeys and your availability in advance, so that the schedule of sessions can be organised with the team. When you book your appointment, do not hesitate to ask for practical details on how to get to the practice. The team will be glad to help. We advise you to arrive a few minutes before your appointment time, particularly for a first visit, so that you can complete your administrative file calmly and start the consultation on time.

Question 4

What happens at the first consultation?

Accepted Answer

The dentist listens to your expectations, examines your teeth and gums, may ask for an X-ray, then explains the possible options. A written estimate is given to you if treatment is proposed. The first consultation begins with a conversation. The dentist asks what brings you in, about any pain, your medical and dental history, the medication you take and what you expect from treatment. Next comes the examination of the teeth, the gums and the whole mouth. Depending on the situation, an X-ray, possibly in 3D, may be requested to complete the assessment. Photos may also be taken, with your consent, to prepare a project. The dentist explains what was observed, in plain words, and presents the possible options with their advantages, their limits and their likely duration. You can ask all your questions. If treatment is proposed, you are given a written estimate. You do not have to decide on the same day: take time to think it over and get back to the practice when you are ready.

Question 5

Will I receive an estimate before treatment starts?

Accepted Answer

Yes. For any treatment proposed after the consultation, a detailed written estimate is given to you before treatment starts. No treatment in the estimate is started without your agreement. The practice does not give prices before examining your mouth, because every situation is different. After the consultation, the dentist draws up a treatment plan and gives you a written estimate that sets out its different steps. The estimate lists the planned procedures, the chosen materials and, where relevant, any additional examinations. When several solutions are possible, an estimate can be drawn up for each so that you can compare. You can take the estimate away, read it through calmly, discuss it with those close to you and ask your questions before committing. Treatment only begins once you have agreed. Sometimes an unexpected situation arises during treatment, for example a cavity deeper than expected. In that case, the dentist explains it and discusses it with you before changing the initial plan.

Question 6

Is treatment reimbursed by the CNSS, the CNOPS or my mutual insurance?

Accepted Answer

Depending on your policy, part of certain treatments may be covered by the CNSS, the CNOPS or your mutual insurance. The practice gives you the documents you need for your claim. Cover for dental care depends on your insurer, your policy and the type of procedure. Everyday care is often better covered than prosthetic or cosmetic treatment, which may be covered partly or not at all. The practice gives you the documents you need to put together your reimbursement claim, such as treatment forms and the detailed estimate. You then submit the claim to your insurer or your mutual insurance. For major treatment, it is advisable to send the estimate to your mutual insurance before you start, so that you know in advance how much may be reimbursed. If you are unsure about your cover, check directly with your insurer. The practice team can tell you which documents to provide, but cannot decide on your insurer’s behalf how much will be reimbursed.

Question 7

What should I bring to the first consultation?

Accepted Answer

Any recent dental X-rays you have, the list of your medication and your insurance documents. Medical information is handed to the dentist during the consultation. If you have recent dental X-rays, whether a panoramic X-ray or more targeted images, bring them. They help the dentist understand how your situation has developed and sometimes avoid repeating an examination unnecessarily. Prepare a list of the medication you take, as well as any allergies and chronic conditions, such as diabetes, a heart condition or anticoagulant treatment. This information is important for your safety during treatment. These documents and medical details are handed directly to the dentist during the consultation. Never send them through the website’s online form, which is only for requesting a call back. Also remember your insurance or mutual insurance card if you would like to put together a reimbursement claim. If you already have an estimate or a treatment plan drawn up elsewhere, you can bring it too so that it can be discussed.

The practice and appointments

The practice and appointments

Other questions in this section